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Business Service Management

ALSO CALLED: BSM
DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.


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Industrial Distribution - Overview
sponsored by Microsoft
WHITE PAPER: Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs
sponsored by Alcatel-Lucent
WHITE PAPER: This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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E-Book: The BPM Payoff
sponsored by Accenture
WHITE PAPER: A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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Hear how Snap-on Improves Operational Performance through KPI Visualization and Analysis
sponsored by myDIALS Inc.
WEBCAST: View this Webcast to hear a discussion about the process, project requirements and available technology needed for an effective operational improvement support system.
Posted: 31 Oct 2008 | Premiered: Available On Demand
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Data Consolidation in Government Agencies: Best Practices and Lessons Learned
sponsored by Juniper Networks, Inc.
WEBCAST: In this webcast, John Edgar, manager of the U.S. Postal Service's Network Operations Business Solutions portfolio, discusses the agency's success with data consolidation.
Posted: 06 Oct 2008 | Premiered: Available On Demand
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IT Briefing: Selling the CIO on Business Services
sponsored by Alcatel-Lucent
WHITE PAPER: This document is based on an Alcatel-Lucent/TechTarget webcast entitled "Selling the CIO on Business Services."
Posted: 01 Oct 2008 | Published: 01 Oct 2008
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Podcast: Selling the CIO on Business Services
sponsored by Alcatel-Lucent
PODCAST: This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.
Posted: 23 Sep 2008 | Premiered: 22 Sep 2008, 09:00 EDT (13:00 GMT)
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ERP in the Midmarket
sponsored by SAP America Inc
EGUIDE: Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.
Posted: 19 Sep 2008 | Published: 17 Sep 2008
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Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
sponsored by Bowen & Groves
PRESS RELEASE: Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: 16 Sep 2008 | Published: 22 Jul 2008
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Business Service Management Links IT Services to Business Goals
sponsored by CA
WHITE PAPER: Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Optimizing Virtual Environments Requires Self-Learning Performance Management
sponsored by Netuitive, Inc.
WHITE PAPER: Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: 21 Apr 2008 | Published: 01 May 2007
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Accelerating BSM Adoption
sponsored by Netuitive, Inc.
WHITE PAPER: Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: 21 Apr 2008 | Published: 01 Apr 2008
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The Next Generation of Business Intelligence: Tips, Trends and Technology
sponsored by SearchDataManagement
WEBCAST: In this webcast, you'll learn about some of the latest technology trends and components of next-generation BI architectures.
Posted: 18 Feb 2008 | Premiered: Available On Demand
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Software as a Service: The Next-Generation Software Delivery Model for ISVs
sponsored by NaviSite, Inc.
WHITE PAPER: Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: 29 Jan 2007 | Published: 01 Jan 2007
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