Customer Loyalty

WHITE PAPER: This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications.

Posted: 04 Nov 2008 | Published: 04 Nov 2008

WHITE PAPER: This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.

Posted: 29 Oct 2008 | Published: 29 Oct 2008

PODCAST: This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue.

Posted: 24 Oct 2008 | Premiered: 24 Oct 2008

WHITE PAPER: Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.

Posted: 17 Oct 2008 | Published: 01 Feb 2008

CASE STUDY: This case study details how Trans World worked with Iron Mountain to recreate a proprietary listening-viewing station that allows customers in its stores to sample a CD or DVD by just swiping thebar code at the LVS.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: This paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest.

Posted: 17 Sep 2008 | Published: 17 Sep 2008

WHITE PAPER: Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.

Posted: 04 Sep 2008 | Published: 04 Sep 2008

WHITE PAPER: This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.

Posted: 22 Aug 2008 | Published: 22 Aug 2008

WHITE PAPER: In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.

Posted: 08 Aug 2008 | Published: 01 Jan 2004

WHITE PAPER: This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance and availability.

Posted: 25 Jun 2008 | Published: 01 Jan 2007

WEBCAST: This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.

Posted: 19 Jun 2008 | Premiered: Available On Demand

WHITE PAPER: The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.

Posted: 09 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

Posted: 25 Mar 2008 | Published: 01 Jan 2007

SOFTWARE LISTING: IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.

Posted: 14 Mar 2008 | Published: 13 Mar 2008

SERVICE LISTING: Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.

Posted: 07 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.

Posted: 08 Feb 2008 | Published: 08 Feb 2008

WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.

Posted: 19 Oct 2007 | Published: 03 Oct 2007

JOURNAL ARTICLE: The gym called 24 Hour Fitness Lakeshore Towers in Irvine, Calif., looks more like a resort than the dank, dark facilities of yesteryear.

Posted: 06 Dec 2006 | Published: 01 Dec 2006