Customer Satisfaction

WHITE PAPER: This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.

Posted: 02 Dec 2008 | Published: 01 Dec 2007

PRODUCT LITERATURE: This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.

Posted: 02 Dec 2008 | Published: 01 Jan 2006

WHITE PAPER: This white paper examines credit card fraud and details business rules-based fraud prevention and detection.

Posted: 02 Dec 2008 | Published: 01 Sep 2007

WHITE PAPER: This white paper will present an improved approach to legal discovery for Microsoft® Exchange systems provided by Mimosa Systems.

Posted: 25 Nov 2008 | Published: 25 Nov 2008

WHITE PAPER: Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.

Posted: 24 Nov 2008 | Published: 06 Aug 2008

BOOK: Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

BOOK: This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

VIDEO: Microsoft SharePoint is rapidly becoming an important part of the enterprise. This videocast will cover the growth of SharePoint, the challenges of maturing deployments, and the market for tools that support enterprise needs.

Posted: 17 Nov 2008 | Premiered: 17 Nov 2008

WEBCAST: Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.

Posted: 10 Nov 2008 | Premiered: Available On Demand

WHITE PAPER: Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.

Posted: 06 Nov 2008 | Published: 06 Nov 2008

WHITE PAPER: This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.

Posted: 04 Nov 2008 | Published: 04 Nov 2008

CASE STUDY: To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA.

Posted: 31 Oct 2008 | Published: 30 Oct 2008

WHITE PAPER: This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.

Posted: 30 Oct 2008 | Published: 30 Oct 2008

WHITE PAPER: Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.

Posted: 29 Oct 2008 | Published: 29 Oct 2008

WEBCAST: This Webcast explores how scale-out clustered NAS systems deliver SAN levels of performance with the ease of management and the lower cost of NAS.

Posted: 27 Oct 2008 | Premiered: Available On Demand

SOFTWARE DEMO: Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.

Posted: 24 Oct 2008 | Published: 01 Jul 2008

WEBCAST: In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.

Posted: 20 Oct 2008 | Premiered: Available On Demand

WHITE PAPER: This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.

Posted: 17 Oct 2008 | Published: 17 Oct 2008

WHITE PAPER: This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

Posted: 17 Oct 2008 | Published: 17 Oct 2008

WHITE PAPER: This executive guide contains a detailed list of what you can do to prepare your organization before, during and after a hurricane.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.

Posted: 08 Oct 2008 | Published: 08 Oct 2008

WHITE PAPER: This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.

Posted: 06 Oct 2008 | Published: 04 Oct 2008

PRODUCT LITERATURE: CA IT Management solutions can help you become a more agile competitor and enable you to more efficiently manage both your service portfolio and your service delivery lifecycle.

Posted: 06 Oct 2008 | Published: 04 Oct 2008

DATA SHEET: This white paper highlights the results of a third annual industry survey regarding the state of agile development. Gain insight into the status of organizations currently implementing or practicing agile methods.

Posted: 02 Oct 2008 | Published: 26 Sep 2008

WHITE PAPER: This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.

Posted: 29 Sep 2008 | Published: 27 Sep 2008