ALSO CALLED: Self-Service and Support, Self Service and Support, Self-Service, Employee Self-service, Customer Self Support, Self-help Tools, Self Help Tools, Self Service, and Customer Self Service
WHITE PAPER:
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
WHITE PAPER:
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
SOFTWARE DEMO:
Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
CASE STUDY:
This case study details how Trans World worked with Iron Mountain to recreate a proprietary listening-viewing station that allows customers in its stores to sample a CD or DVD by just swiping thebar code at the LVS.
WHITE PAPER:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
WHITE PAPER:
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
JOURNAL ARTICLE:
Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub.
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