Contact Centers for Dummies
| sponsored by Avaya Inc.
BOOK:
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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The Future Carrier Network: Adopting New Outsourcing Business Models
| sponsored by Alcatel-Lucent
WHITE PAPER:
This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized
by flux.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs
| sponsored by Alcatel-Lucent
WHITE PAPER:
This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: 17 Nov 2008 | Published: 17 Nov 2008
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IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage
| sponsored by Avaya Inc.
WHITE PAPER:
Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: 13 Nov 2008 | Published: 13 Nov 2008
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How Does Ping Really Work?
| sponsored by Global Knowledge
WHITE PAPER:
The purpose of this paper is to resolve any lingering questions you may have about ping and to take your understanding to the next level.
Posted: 14 Oct 2008 | Published: 11 Oct 2008
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Document Solutions IP Faxing versus Conventional Faxing: A Critical Analysis
| sponsored by Premiere Global Services
WHITE PAPER:
This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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E-Guide - IP Enables Service Creation
| sponsored by Alcatel-Lucent
EDITORIAL RESOURCE GUIDE:
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
Posted: 02 Sep 2008 | Published: 01 Sep 2008
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Presentation Transcript: RADVISION: The Core of Video Enabled Unified Communications
| sponsored by RADVISION
WHITE PAPER:
This white paper talks about video conferencing in today's communication environment, and gives an overview of RADVISION's solutions that will help to improve your company's productivity and save money.
Posted: 22 Aug 2008 | Published: 22 Aug 2008
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Emerging Best Practices for Carrier IP Transformation
| sponsored by Alcatel-Lucent
WHITE PAPER:
This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Solving the NGN Data Migration Challenge
| sponsored by Alcatel-Lucent
WHITE PAPER:
The costs associated with data inaccuracy have emerged as a fundamental issue. This white paper outlines a new approach to help operators optimize the total costs for subscriber data validation during IP Transformation.
Posted: 20 Aug 2008 | Published: 01 Jan 2007
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Podcast: Defining IP Multimedia Subsystem (IMS)
| sponsored by F5 Networks
PODCAST:
This podcast examines how the IP Multimedia Subsystem (IMS) is poised to become the new framework that internet service providers will employ to deliver customizable services to consumers, allowing a greater variety of products, services,.
Posted: 28 Apr 2008 | Premiered: 28 Apr 2008
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SurfUP™: DSP-Level Solution
| sponsored by Surf Communication Solutions, Ltd.
PRODUCT LITERATURE:SurfUP is a media processing solution offering simultaneous support for Voice, Fax, Video, and Modem conversions. Posted: 12 Sep 2004 | Published: 01 Sep 2004
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SurfUP™: A Line of Open Universal Port Solutions Combining a Range of Voice, Fax, Modem and Video Conversion Engines
| sponsored by Surf Communication Solutions, Ltd.
PRODUCT LITERATURE:SurfUP™ offers an unprecedented range of Voice, Fax, Modem and Video conversion engines. These are offered in various hardware and software integration levels, ranging from software algorithms to DSP-farm resource boards. Posted: 12 Sep 2004 | Published: 01 Sep 2004
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SurfUP™: DSP-Software Components
| sponsored by Surf Communication Solutions, Ltd.
PRODUCT LITERATURE:SurfUP™ software components are integrated into the communication products of some of the world's leading manufacturers who use them to incorporate additional features into their solution. Posted: 12 Sep 2004 | Published: 01 Sep 2004
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