Converged IP Contact Centers Reports

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

Computer Weekly – 19 December 2023: The ransomware threat to UK critical infrastructure
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We also examine how AI tools are helping to enhance cloud security. Read the issue now.
Posted: 18 Dec 2023 | Published: 19 Dec 2023

TechTarget ComputerWeekly.com

Computer Weekly Innovation Awards APAC 2024 - Nomination form
sponsored by TechTarget ComputerWeekly.com
DATA SHEET: The Computer Weekly Innovation Awards APAC 2024 will once again shine the spotlight on digital transformation projects that have delivered business impact and/or solved problems using innovative approaches. All entries will be assessed by an independent panel of judges. Download your nomination form here.
Posted: 30 Nov 2023 | Published: 01 Dec 2023

TechTarget ComputerWeekly.com

How to Have Productive Experiences for Your Employees
sponsored by ServiceNow
WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Improving Operations with IT Automation
sponsored by Insight
VIDEO: With the help of automation, organizations can overcome these challenges for a variety of benefits. In this video, learn how offloading repeatable tasks from IT teammates can unleash strategic work and innovation for your business.
Posted: 15 Feb 2024 | Premiered: 15 Feb 2024

Insight

2023 IT Priorities APAC Report
sponsored by TechTarget ComputerWeekly.com
EGUIDE: IT leaders across APAC remain bullish about IT spending despite macroeconomic headwinds as they continue to invest in strategic areas such as cyber security, automation and cloud computing to bolster their digital chops.In this e-guide, read more about the findings revealed by the latest TechTarget/Computer Weekly IT Priorities 2023 study.
Posted: 14 Apr 2023 | Published: 14 Apr 2023

TechTarget ComputerWeekly.com

Understanding CPaaS market growth, trends and providers
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com